1. Cancellation Policy
Customer satisfaction is important to us. You can cancel the orders you place online under the following conditions:
a. Order Cancellation Period: To cancel your order, you must notify us within 24 hours after placing the order. Cancellation requests made within this period will be processed.
b. Cancellation Process: To cancel your order, you can contact us via [Customer Support Hotline / Email]. After the cancellation process, your payment will be refunded to your payment method.
2. Return Policy
If you are not satisfied with our products, you can return the products under the following conditions:
a. Return Period: You can submit a return request to us within 14 days after receiving the product.
b. Return Condition: The products to be returned must be unused, undamaged in packaging, and in sellable condition.
c. Return Process: After creating your return request, you must send your products to [Return Address]. Once the return process is approved, your payment will be refunded to your payment method.
3. Exchange Policy
If you wish to exchange your product for a different one, you can make an exchange request under the following conditions:
a. Exchange Period: You can submit an exchange request to us within 14 days after receiving the product.
b. Exchange Condition: The product you wish to exchange must be unused, undamaged in packaging, and in sellable condition.
c. Exchange Process: After creating your exchange request, you must send your products to [Exchange Address]. Once the exchange process is approved, the new product will be sent to you.
4. Contact
If you need more information about cancellation, return, or exchange processes or to submit your requests, please contact us via [Customer Support Hotline / Email].
This policy applies to products purchased through the "XXX" website or mobile application. It is recommended to seek support from a professional legal advisor when ensuring compliance with local laws and regulations in cancellation, return, and exchange processes.